Know Your Rights to Choose a Repair Company

  • You have the right to have your vehicle’s damage estimated and repaired at the repair facility of your choice. When you select the repair facility, the responsibility for a satisfactory repair job rests with you, not the insurer.
  • Your insurance company may recommend, but not require that your car be repaired at a specific shop.
  • In some cases, your insurer may, exercise its right to repair your vehicle by giving you formal notice. In such a case, your insurer may have the vehicle repaired where it chooses, but must restore the damaged vehicle to its condition prior to the collision.
  • In case of disagreement with your insurer over your vehicle’s repair, a formal dispute resolution process is available to you.

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